Tula State University

Booking department employee. Conducts consultations by phone and email, approves all aspects of the booking, monitors the timeliness of booking payments and the relevance of information on the service's website. Reception and accommodation service administrator. Meets guests at the reception desk, deals with accommodation, organization, and explaining the hotel rules to them. Is an intermediary between the hotel services and its guests. Hotel management manager. Takes care of the appearance of the foyer, relaxation areas, and rooms. Monitors the order, level, and culture of service, the relevance of technologies, and timely repairs, distributes duties among employees, and controls the execution of tasks.